Did a chic Parisian retailer’s U.S. flagship almost not open because of a handrail? In a word, “oui.”


CHICAGO, IL
—Zadig & Voltaire knows what it wants. So when the high-end retailer decided it was time to open its first U.S. flagship—in 10 weeks, no less— it knew Shawmut was the one who could deliver. The Shawmut project team made it their mission to exceed the overseas client’s already-high expectations—meeting weekly with architecture firm, Callison, and working closely with the city of Chicago to ensure that the project ran smoothly and on schedule.

Shawmut’s strong relationship with the city paid immediate dividends when the feature staircase (beautifully crafted out of steel and comprised of horizontal members as opposed to vertical members) and its intricate, one-of-a-kind handrail didn’t meet code as anticipated. Shawmut quickly worked with the city, client, and architect to resolve the issue and keep the project on track.

The team also worked closely with the building’s landlord to resolve existing code violations within the building—going as far as to methodically sort through hundreds of tiles to find the exact-sized pieces for the store’s flooring. To ensure a perfectly even floor, the team began laying down thin-set mortar between the concrete and tile. The new flooring not only met code, it was met with Zadig & Voltaire’s unequivocal approval.

In fact, the entire 3,417 square-foot, two-story flagship, its massive 17-foot ceilings, extensive millwork package from France, and one-of-a-kind staircase were the direct result of a dedicated and relentless team who kept its cool under intense pressure—in true Shawmut—and Parisian—fashion!